Accidents & Repair
What should I do if I have an accident or break down?
Should you ever be involved in an accident, break down or need to make an insurance claim for any reason, contact our Mazda Accident Aftercare programme "Call Mazda First" on 0800 015 0367 even before you call your insurer. We will make the necessary arrangements on your behalf, including liaising directly with your insurer to process the claim, completing your claims forms and exercising your legal right to have your vehicle repaired at a Mazda approved bodyshop. We'll also arrange a free courtesy car, keep you informed of the progress of the repair and collect and deliver your repaired Mazda. The team are on hand 24 hours a day to help whenever you're in need. You can find information on Mazda Accident Aftercare here.
Why should I choose Mazda Accident Aftercare?
Mazda want to ensure that you receive the highest standards of bodyshop care. We aim to improve the Accident AfterCare experience for customers involved in a vehicle accident or breakdown, to protect the safety standards and residual value of customers' vehicles. As Mazda Genuine Parts are developed to meet rigorous safety standards, the use of non-genuine parts on your Mazda could compromise vehicle and passenger safety. It also ensures that Mazda have more contact with customers at a time when you need support and peace of mind. You can find information on Mazda Accident Aftercare here.
What will Mazda customers pay for this service?
This is a free service to all Mazda customers - there's no catch. We simply manage the claim on your behalf and when an accident is not your fault, we recover all costs from the other party's insurance company. There will be no extra cost if the accident was your fault. Your only cost will be any uninsured costs such as policy excess. You can find information on Mazda Accident Aftercare here.
If I call Mazda first will it increase my next insurance premium?
If you were not at fault for the accident, the other party's insurer pays for your claim. If the accident was your fault, any increase in your next premium should be no more than if the insurer's bodyshop did the repair - as all repair costs must be approved by your insurer prior to proceeding. Your insurance premium may increase due to changes in circumstances, however should not increase as a result of using "Call Mazda First". You can find information on Mazda Accident Aftercare here.
My car won't start and I think my battery has gone flat: what can I do?
If your vehicle is still under warranty you will benefit from Mazda European Roadside Assistance and can make use of this service by calling 0800 051 2395. Alternatively, contact your local Mazda Dealer or Authorised Repairer who will be able to assist you. You can find your local Mazda Dealer here.
How can I purchase Mazda Roadside Assistance?
We've partnered with the RAC to offer all new Mazda owners Roadside Assistance cover which covers new vehicles for 3 years, regardless of vehicle mileage.
My Mazda has been stolen. How can Mazda help?
In the event of a vehicle theft, contact the police, then call us on 0800 015 0367 for advice on the mobility options available to you. We can help agree a valuation of your Mazda with your insurer and we can discuss replacement vehicle options for you.
Can I order parts for my car through Mazda Motors UK Ltd?
No, Mazda Genuine Parts can only be obtained from a Mazda dealer or Authorised Repairer. You can find your local Mazda Dealer here.