Mazda links with Motor Codes to monitor customer satisfaction

August 23, 2013
  • Mazda welcomes customer feedback through the Motor Codes online review system
  • Every Mazda dealer subscribes to Motor Codes TSI-approved codes of practice
  • Motor Codes customer satisfaction survey asks car-owners to rate 11 aspects of car servicing

Mazda’s commitment to delivering first class customer service is being underlined through its link with Motor Codes which encourages every customer to record their level of satisfaction with service and repairs – for display online at

“The collaboration with Motor Codes emphasises Mazda’s strong ethos of transparency for customers. Through public feedback to Motor Codes we hope to demonstrate our dealers’ commitment to offering an open, honest and fair service, provided by competent and conscientious staff. I’m confident that future surveys by this organisation will indicate that car owners will find a reliable, trustworthy garage whenever they visit one of Mazda’s 135 dealerships or 32 additional Authorised Repairers,” comments David Wilson-Green, Aftersales Director, Mazda UK.

The continuous Motor Codes customer satisfaction survey asks car-owners to rate 11 aspects of car servicing (scoring from 1 to 10) including staff assistance, the booking process, quality of service and/or repair, level of information provided about the work and the bill, plus level of customer service.

Motor Codes was set up at the request of government, to act as the self-regulatory body for the automotive sector. The organisation operates Trading Standards Institute (TSI)-approved codes of practice that raise and maintain standards in car sales, servicing and repairs. More than 50,000 customers of Motor Codes garages post surveys on the website each year.

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