ADR Process

Mazda's Alternate Dispute Resolution Process


We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. Our Customer Relations Team can be contacted on 03457 48 48 48 Monday to Friday 9am - 6pm.


If unhappy with our service we abide by a New Car Code, also a Service and Repair Code set out by Motor Codes. The Motor Codes Advisory and Conciliation Service will offer free impartial advice and if appropriate an Alternative Dispute Resolution (ADR) service in the event that you’re are not satisfied with the outcome of a concern.


For further information you can visit their website at or call their Consumer Advice Line on 0800 6920825. There is also a leaflet included in the glove box pack for all new cars. 

Code of practice we abide by:

New Car Code

The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding:

  • New car warranties
  • Availability of replacement parts
  • Advertising
  • Complaint handling



Service and Repair Code

Our Approved Mazda dealers and repairers are committed to an open, transparent and fair way of doing business. They have subscribed to the Motor Industry’s Code of Practice for Service & Repair, and committed to:


  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure          


The MPG figures quoted are sourced from official EU-regulated test results obtained through laboratory testing. These are provided for comparability purposes only and may not reflect your actual driving results.