Mazda's Alternate Dispute Resolution Process

We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. Our Customer Relations Team can be contacted on 03457 48 48 48 Monday to Friday 9.00am – 5.30pm.

If unhappy with our service, we abide by a 'New Car Code of Practice' and a 'Service & Repair Code of Practice', set out by The Motor Ombudsman. The Motor Ombudsman offer free & impartial dispute resolution or advice backed by Government and the Chartered Trading Standards Institute (CTSI) and are Mazda's Alternative Dispute Resolution (ADR) provider in the event that you are not satisfied with the outcome of a concern.

For further information you can visit their website at www.themotorombudsman.org or call 0345 241 3008. There is also a leaflet included in the glove box pack for all new cars.

Code of practices we abide by are:

The 'New Car Code of Practice' sets out standards which Mazda comply with regarding -

• New car warranties
• Availability of replacement parts
• Advertising
• Complaint handling

This is extended to a 'Service & Repair Code of Practice' that Mazda are also committed to and includes -
• Honest and fair services
• Open and transparent pricing
• Completing work as agreed
• Invoices that match quoted prices
• Competent and conscientious staff
• A straightforward, swift complaints procedure

Please feel free to also call our Mazda Customer Executive team on 03457 48 48 48 or email us at mmukassistance@mazdaeur.com.

We will do whatever is reasonably possibly to resolve any concern or just listen to your feedback.