overview

Mazda FAQs

 

1. How often should I get my Mazda serviced? 

Service intervals vary depending on vehicle model. Click here to view the Mazda Service schedules.

 

2. Where can I get my Mazda serviced?
We recommend that you have your Mazda serviced at a Mazda dealer as all staff have had the necessary training, use the Mazda specialist tools and have experience in looking after the full range of Mazda vehicles.  If you decide to have your vehicle serviced outside of our network, it is important to ensure that any parts fitted are either Genuine Mazda parts or parts of equivalent quality to meet warranty requirements. It is also necessary to obtain a detailed service invoice listing the parts and oils used in the service, as this information may be required should you need to make a warranty claim.  To find your local Mazda Dealer, click here.

 

3. What are the benefits of using Genuine Mazda Parts?

Genuine Mazda Parts are designed, manufactured and tested on the full range of Mazda vehicles. Fitted by our specially trained Mazda technicians, the superior quality of our Mazda Genuine Parts provides the greatest reliability and performance. All our Genuine Parts are competitively priced and meet the high quality standards of Mazda, plus they come with a two year warranty to give you complete peace of mind. To find out more about Genuine Mazda Parts, click here.

 

4. How much will a Mazda service cost?

Our Mazda Dealers are independent businesses and therefore specify their own labour charges. We recommend you speak to your local Dealer, who will be happy to advise you of the likely costs. To find your local Mazda Dealer, click here.

 

5. Why should I get my car serviced at a Mazda Dealer?
We are committed to keeping your Mazda safe and reliable, giving you complete piece of mind. It is a franchise requirement that all technicians employed by Mazda dealers are trained on Mazda products at our dedicated training centre.  This training, combined with the necessary specialist tooling and regular products updates, ensures that your Mazda is serviced or repaired to the highest standards.

 

6. Do customers have to get their cars serviced at Mazda Dealers?
It is not obligatory for Mazda owners to have their vehicles serviced by a Mazda dealer, however it is strongly recommended as all technicians employed by Mazda dealers are trained on Mazda products at our dedicated training centre.  This training, combined with the necessary special tooling and regular products updates, ensure that your Mazda is serviced or repaired to the highest standards. 

 

7. I have missed one of my services. What happens now?
Missed services need to be discussed with your local Mazda dealer as this may affect your vehicle’s warranty.  It is important that the servicing schedule is returned to normal as soon as possible. To find your local Mazda Dealer, click here.

 

8. What is a Digital Service Record (DSR)?

Mazda's Digital Service Record is an innovative electronic service booklet, which replaces the traditional booklet that you used to get stamped following a vehicle service.  Every Mazda's service history is stored digitally on a central Mazda database. After each service, you'll get an updated printout with confirmation of the service and any work that has been carried out. Find out more about Digital Service Records here.

 

9. Which Mazda vehicles are eligible for the Digital Service Record (DSR)?

DSR comes as standard for all vehicles registered from 1 July 2006. If your vehicle was built after 31 December 1997 and registered before 1 July 2006 you can also choose to record your vehicle’s future service history using the DSR system. Just ask your Mazda Dealer or Authorised Repairer to add your car to the system when you have your next service. Find out more about Digital Service Records here.

 

10. How do I get my Mazda on the Digital Service Record (DSR)?

If your vehicle was built after 31 December 1997 and registered before 1 July 2006 you can also choose to record your vehicle’s future service history using the DSR system. Just ask your Mazda Dealer or Authorised Repairer to add your car to the system when you have your next service. Find out more about Digital Service Records here.

 

11. What is the right type of oil for my car?
This will depend on the model and age of your Mazda. Please consult your owner’s handbook or local Mazda dealer or Authorised Repairer for specific information.  To find your local Mazda Dealer, click here.

 

12.  Can a Mazda Dealer check and top-up my oil for me?
Your local Mazda dealer or Authorised Repairer will be happy to assist with checking and topping up oil. To find your local Mazda Dealer, click here.

 

13.  When should the cam belt be renewed?
This will depend on the model and age of your Mazda. Please consult your owner’s handbook, Mazda dealer or Authorised Repairer for specific information. To find your local Mazda Dealer, click here.

 

14.  What is an environmental charge?

Toxic substances found in cars include oil, antifreeze, brake fluid and batteries. These substances must be disposed of correctly, often involving temporarily storing them in approved bins. The waste disposal specialists who collect the contents of the bins have to maintain registered vehicles, premises and facilities appropriate for these substances. The licence to carry this out is expensive, with the dealerships themselves incurring significant costs referred to as an environmental charge.

 

15. How often do I need my air-conditioning serviced?

This will depend on the model and age of your Mazda. Please consult your owner’s handbook or local Mazda dealer for specific information.  To find your local Mazda Dealer, click here.

 

Accident and Repair

 

1. What should I do if I have an accident or break down?

Should you ever be involved in an accident, break down or need to make an insurance claim for any reason, contact our Mazda Accident Aftercare programme “Call Mazda First” on 0800 015 0367 even before you call your insurer. We will make the necessary arrangements on your behalf, including liaising directly with your insurer to process the claim, completing your claims forms and exercising your legal right to have your vehicle repaired at a Mazda approved bodyshop. We’ll also arrange a free courtesy car, keep you informed of the progress of the repair and collect and deliver your repaired Mazda.  The team are on hand 24 hours a day to help whenever you're in need. For further information on Mazda Accident Aftercare, click here

 

2. Why should I choose Mazda Accident Aftercare?

Mazda want to ensure that you receive the highest standards of bodyshop care. We aim to improve the Accident AfterCare experience for customers involved in a vehicle accident or breakdown, to protect the safety standards and residual value of customers’ vehicles. As Mazda Genuine Parts are developed to meet rigorous safety standards, the use of non-genuine parts on your Mazda could compromise vehicle and passenger safety. It also ensures that Mazda have more contact with customers at a time when you need support and peace of mind. For further information on Mazda Accident Aftercare, click here.

 

3. What will Mazda customers pay for this service?

This is a free service to all Mazda customers – there’s no catch. We simply manage the claim on your behalf and when an accident is not your fault, we recover all costs from the other party’s insurance company. There will be no extra cost if the accident was your fault. Your only cost will be any uninsured costs such as policy excess. For further information on Mazda Accident Aftercare, click here.

 

4. If I call Mazda first will it increase my next insurance premium?

If you were not at fault for the accident, the other party’s insurer pays for your claim. If the accident was your fault, any increase in your next premium should be no more than if the insurer’s bodyshop did the repair – as all repair costs must be approved by your insurer prior to proceeding. Your insurance premium may increase due to changes in circumstances, however should not increase as a result of using “Call Mazda First”. For further information on Mazda Accident Aftercare, click here.

 

5. My car won't start and I think my battery has gone flat: what can I do?
If your vehicle is still under warranty you will benefit from Mazda European Roadside Assistance and can make use of this service by calling 0800 051 2395.  Alternatively, contact your local Mazda Dealer or Authorised Repairer who will be able to assist you. To find your local Mazda Dealer, click here.

 

6. How can I purchase Mazda Roadside Assistance? 
To extend your Roadside Assistance please contact your local Mazda Dealer.

 

7. My Mazda has been stolen. How can Mazda help?

In the event of a vehicle theft, contact the police, then call us on 0800 015 0367 for advice on the mobility options available to you. We can help agree a valuation of your Mazda with your insurer and we can discuss replacement vehicle options for you.

 

8. Can I order parts for my car through Mazda Motors UK Ltd?
No, Mazda Genuine Parts can only be obtained from a Mazda dealer or Authorised Repairer. To find your local Mazda Dealer, click here.

 

Warranty

 

1. Something has failed on my Mazda. Is it covered under warranty?
This will depend on the cause of the failure.  Your Mazda dealer or Authorised Repairer will be able to advise you further, which will involve the inspection of your vehicle.   To find your local Mazda Dealer, click here

 

2. Is the warranty transferable between owners?
The standard Mazda warranty applies to the vehicle and is therefore transferable between owners.  When transferring owners it is essential to complete the ‘Change of Ownership’ card located in your Warranty Information & Digital Service Record booklet to ensure Mazda have the correct details on file for your Mazda. If your Mazda has an extended warranty, please consult the terms and conditions of this agreement for further details.

 

3. I have just purchased an imported Mazda. How do I register the vehicle in the UK for warranty purposes?  
If you have purchased the vehicle from another EU country then the warranty is valid in the UK.
If the vehicle originated from outside the EU there would be no warranty cover whilst the vehicle is in the UK.

 

4. How do I extend my vehicles warranty and what is covered?

You are able to purchase an Extended Warranty for your vehicle towards the end of the manufacturer’s cover period.  Mazda Warranty Services will contact you to offer you the opportunity to extend your warranty. You will be able to choose from three levels of warranty cover, an option to reduce the premium by including a claims excess level and you can also add the benefit of Mazda roadside assistance to your cover. For all enquiries please contact Mazda Warranty Services on 0800 777 182.

 

Travelling Abroad

 

1. What roadside assistance do I have when travelling abroad in Europe?

All new vehicles come with comprehensive Mazda European Assistance cover, which covers new vehicle for 3 years, regardless of vehicle mileage. We want you to feel safe and secure in the knowledge that should you become stranded help is at hand. If you've broken down, got a puncture or even lost you keys or run out of fuel whilst travelling abroad in Europe, Mazda's European Assistance can help. Contact us by telephone on +44 161 210 2103. To find out more about Mazda European Assistance, click here.

 

2. I am travelling abroad with my vehicle, what do I need?

Every country within Europe has different driving rules, laws and regulations. For the latest information please contact a well known Motoring Organisation before you travel.

Many items required for driving abroad including Bulb Kits, Warning Triangles and First Aid Kits can be purchased from your local Mazda dealer or Authorised Repairer. To find your local Mazda Dealer, click here.

 

3. I am travelling abroad with my vehicle, how can I change the beam of my lights?

As this will vary depending on vehicle model, please contact your local Mazda Dealer for further information. To find your local Mazda Dealer, click here.

 

4. Is my Mazda’s Digital Service Record available to Mazda Dealers outside of the UK?

No matter where you are in Europe, every Mazda dealer will have access to your vehicle‘s service history, ensuring your Mazda is looked after accordingly. This helps avoid any unnecessary or repeat servicing and saves you both time and money. Find out more about Digital Service Records here.

 

5. I want to register my car permanently overseas and have been asked to supply a Certificate of Conformity, how do I get one?

Please call our customer services team on 08457 484848  who can arrange this for you

Technical and Recall

 

1. Who can I contact for specific technical information?
Your local Mazda dealer or Authorised Repairer will be able to assist you.  In the unlikely event that they do not have the information they can obtain this from our head office. To find your local Mazda Dealer, click here.

 

2. What is a safety recall?
If a vehicle manufacturer detects a concern on a vehicle that may cause a safety related issue they may undertake a vehicle safety recall whereby they try to locate every affected vehicle in order to have faults rectified, at no cost to the owners, at franchised garages. Additionally, from time to time Mazda identify areas where the ownership experience can be improved and may carry out small modifications to improve reliability or function. In the UK, car recalls are operated under a code of practice agreed between VOSA and the car makers. VOSA operates a website (//www.vosa.gov.uk/vosa/) which contains detailed information on vehicle recalls in the UK.

 

3. How will I know if my vehicle is affected by a recall?
If you purchased your Mazda from a Mazda dealer your details will have been passed to Motors UK who will then write to you to advise that your vehicle is affected by a safety recall.  If you did not purchase your Mazda from a Mazda dealer then you will need to advise Mazda Motors that you are the new owner of the vehicle, by submitting the details on the ‘Change of Ownership’ card located in your Warranty Information & Digital Service Record booklet or advising your local Mazda dealer.  If you are unsure if your vehicle is affected by a safety recall then your local Mazda dealer will be able to check this for you. To find your local Mazda Dealer, click here.

 

4. Will I be charged for any recall work carried out on my vehicle?
No, all recall work will be carried out at no cost. 

 

Accessories

 

1. How can I personalise my vehicle with accessories?

Please visit out Accessories by Model page for details on our range of exclusive accessories for your Mazda.

 

2. How much do accessories cost?

For fully fitted prices please contact your local Mazda Dealer and speak to the Accessories Champion.

 

3. Why are the accessories grouped by car model and version?

Mazda is constantly developing our product range and this also applies to our accessories. To help you find the correct accessories for your model with ease we have not only divided them by model and year of production, but also by product category. 

 

How do I contact Mazda?

  

1. How can I contact Mazda?

If you're an owner and have changed your contact details, or if you have a question about your car you can Contact Mazda directly or speak to your local Mazda Dealership or Authorised Repairer who will help in any way they can. Contact Mazda using the details provided on our Contact Us page.

 

2. How can I update Mazda with a change in my contact details?

Contact Mazda using the details provided on our Contact Us page.

 

Other Questions

 

1. I've lost my owner's manual. How do I get a new one?
Please contact your local Mazda dealer or Authorised Repairer who will be able to assist you. To find your local Mazda Dealer, click here.

 

2. I have changed to a personalised number plate. How do I register this with Mazda?

To ensure we have the correct information for your vehicle, please ensure you contact us in writing if you choose to have a personalised number plate, including a copy of your V5 logbook.  It is important to keep Mazda informed of any changes in your details as we may need to contact you in the future with service reminders or safety recall information. Contact Mazda using the details provided on our Contact Us page.

 

3. Where can I find further information on Motability?

Information on Motability can be found here.

 

4. How do I dispose of my Mazda?

As part of our ongoing commitment to improving the environment, we now have the facility to take back any Mazda vehicle and dispose of it in an environmentally-responsible manner. Read more in our End of Life section on the disposal of any Mazda vehicle.

 

5. Does Mazda operate a battery disposal scheme?

Your local Mazda Dealer will dispose of your old battery free of charge when you buy and have your new battery fitted by your local Mazda dealer. To find your local Mazda Dealer, click here.

 

6. Why does my fuel consumption vary from the figures published by Mazda?

The current mpg tests are designed to provide you with a simple way of comparing the performance between new models. In order to do this accurately, the tests have to be carried out in exactly the same way, regardless of manufacturer, model or even the country in which the test was conducted.  The only way the European Commission can ensure that manufacturers are all testing in the same way, is to stipulate the use of a rolling road test carried out in laboratory conditions. This keeps everything constant; ambient temperature, driving style and vehicle loading conditions to name a few.

 

With the tests conducted in this way, you will see some differences between the laboratory test and the real world performance of your vehicle. These differences could be better or worse than the published laboratory results depending on a number of factors.  For more information on how the standard fuel consumption test is calculated, visit Fuel testing scheme.

 

If you feel that your Mazda is not performing as it should and that there could be a technical issue which is affecting fuel economy, please contact your Mazda dealer; or for advice on how to make improvements to your fuel economy, please visit Green driving tips.

The MPG figures quoted are sourced from official EU-regulated test results obtained through laboratory testing. These are provided for comparability purposes only and may not reflect your actual driving results.