Mazda dealership

Service Department Advisor

Service Advisor, Braintree, Essex

Service Department Advisor

Westdrive Mazda, Essex


Job type: Service Advisor

Dealership: Westdrive Mazda

Region: Essex

Location: Braintree

HoursFull Time8am to 6pm five days a week and alternate Saturday mornings 8.30am to 1pm

Salary: Negotiable depending on candidate’s experience 

OTE £28,000.00 /year, including bonus/commissions


Job Description:

Working as a Service Advisor within this small team, at our main dealership, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.


Job holder must be able to:

  • Responding positively to customer telephone enquiries relating to service and repairs. 
  • Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary. 
  • Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
  • Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
  • Liaising with Service Manager to ensure workshop loading suits diary bookings.
  • Producing invoices for completed work and explains the content to customers.  
  • Ensuring service bookings and appointments are managed efficiently.
  • Establishing customers drop off and collection requirements or arranging alternative transport where necessary.


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The MPG figures quoted are sourced from official EU-regulated test results obtained through laboratory testing. These are provided for comparability purposes only and may not reflect your actual driving results.