Service Department Advisor
Westdrive Mazda, Essex
Job type: Service Advisor
Dealership: Westdrive Mazda
Hours: Full Time. 8am to 6pm five days a week and alternate Saturday mornings 8.30am to 1pm
Salary: Negotiable depending on candidate’s experience
OTE £28,000.00 /year, including bonus/commissions
Working as a Service Advisor within this small team, at our main dealership, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.
Job holder must be able to:
- Responding positively to customer telephone enquiries relating to service and repairs.
- Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
- Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
- Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
- Liaising with Service Manager to ensure workshop loading suits diary bookings.
- Producing invoices for completed work and explains the content to customers.
- Ensuring service bookings and appointments are managed efficiently.
- Establishing customers drop off and collection requirements or arranging alternative transport where necessary.
Please email CV to APeck@westdrive.co.uk