Mazda FAQ

Mazda FAQ

Frequently Asked Questions

 

Browse through the most frequently asked questions about Mazda products and services to obtain answers, contact details and reference links for your enquiries. Use the plus icons on the right to see the answer to a specific question from the list below:

About your Mazda

I need a Mazda Owner's Manual. Where can I get one?

You can find a PDF version of your Owner’s Manual online here. Simply select your model, click on the "Manuls" tab and download the first file. You’ll also discover some handy video tutorials with useful information about your Mazda’s features.


If you would like to receive a hard copy of your Owner's Manual, please request it with your dealer.

How can I personalise my Mazda vehicle with accessories?

There is a whole range of high quality Mazda accessories available for you to customise your vehicle. Visit the accessories page, select your vehicle, and browse through the various accessory categories displayed. Once you have made your accessories selection, use the print button to create a copy of it and simply contact your local dealer to proceed with the purchase and installation.

Where can I find Mazda how-to videos and tutorials?

We have created videos and tutorials for a variety of Mazda features and technologies. They provide detailed information and instructions and can be viewed here. Simply select your model and use the filters or the "search" field to find the video you are looking for.

What is My Mazda?

My Mazda is the most convenient way to keep track of all your important Mazda documents and information online. From service history to warranties, everything’s in one place. What’s more, it’s all synced to the My Mazda app so you can access it wherever you are. When purchasing your Mazda, your dealer will set up your account and you’ll receive an email to activate it.

How do I download the My Mazda app?

To access My Mazda on your mobile device, please download the app for Android here, or for iOS here.

What sort of information can I find on this website?

On the official Mazda website for UK you can find information about Mazda, Mazda vechicles, Mazda parts and accessories, detailed car specifications, the design and technology principles we use, finance deals and offers. Use the tabs at the top of the homepage to help navigate to what you are looking for or browse through our sitemap for quick links.

How do I contact Mazda?

To get in touch with Mazda Motor UK, please use the contact information below:

03457 48 48 48.

Buying

How do I find the nearest Mazda showroom or dealership?

We have Mazda showrooms and dealerships all over the country. You can find the one nearest to you on the Find a dealer page. Simply enter your postcode or the name of your town and we will display a list of the dealerships closest to you in order of location.

How do I get a Mazda brochure?

We will happily send you a Mazda brochure by post. Simply choose the model you are interested in and fill in your details here. You can also download a digital copy of the brochure your are interested in by selecting Cars > the model of your choice > Request a brochure > Download a PDF.

How do I book a test drive?

It’s easy to book a Mazda test drive online. Simply visit our test drive page, then choose the model you would like to drive, select the most convenient dealership for you and leave us your contact details. We’ll then email you a confirmation and your preferred dealer will be in touch to arrange a test-drive time slot that is convenient for you.

Where can I find financing information about buying or leasing a new Mazda?

Mazda UK current financing options, offers and leasing options are listed here. For further information please get in touch with your local dealership for further information.

I am looking for details about Mazda vehicles equipment, specifications and prices?

You can find detailed information about Mazda models, their specifications, equipment, grades and prices as well as Mazda interior and exterior photos in this website. Simply go to the Cars tab from the menu on top and select the vehicle of your interest. You can also build your own Mazda with your prefered specifications here or visit a Mazda dealer.

How much do Mazda vehicles cost?

Mazda has a wide range of models, each with specifications that can be tailored to suit your needs. This means prices for the Mazda of your choice may vary, therefore the best way to get an idea of how much your ideal Mazda costs is to visit our car configurator. An exact price estimate for the Mazda vehicle of your choice can be provided by a Mazda dealer.

Are Mazda prices the same at all dealerships?

All of our Mazda dealerships are independently owned and operated. This means prices may vary from dealer to dealer. For specific vehicle pricing, please contact your local dealership, which you can find here.

Owning a Mazda

How often should I get my Mazda serviced?

Service intervals for your Mazda vary depending on the model of your vehicle. Click here to view the Mazda Service schedules or consult with your dealer. Please note that the Mazda servicing schedule applies to all new vehicles and needs to be followed in order to maintain your manufacturer warranty or extended warranty.

Where can I get my Mazda serviced?

We recommend that you have your Mazda serviced at a Mazda dealer or a Mazda service center, as all staff have had the necessary training, use the Mazda tools and have experience in looking after the full range of Mazda vehicles. If you decide to have your vehicle serviced outside of our network, it is important to ensure that any parts fitted are either Genuine Mazda parts or parts of equivalent quality to meet warranty requirements. It is also necessary to obtain a detailed service invoice listing the parts and oils used in the service, as this information may be required should you need to make a warranty claim. To find your local Mazda Dealer, click here.

What are the benefits of using Genuine Mazda Parts?

Genuine Mazda Parts are designed, manufactured and tested on the full range of Mazda vehicles. Fitted by our specially trained Mazda technicians, the quality of the Mazda Genuine Parts provides  reliability and performance. All Mazda Genuine Parts are competitively priced and meet the high quality standards of Mazda, plus they come with a two year warranty to give you complete peace of mind. To find out more about Genuine Mazda Parts, click here. 

How much will a Mazda service cost?

The costs for servicing your Mazda may differ as Mazda Dealers and Mazda Service Centers are independent businesses and therefore specify their own labour charges. We recommend you speak to your local Dealer, who will be happy to advise you of the likely costs. To find your local Mazda Dealer, click here.

Why should I get my car serviced at a Mazda Dealer?

We are committed to keeping your Mazda safe and reliable, giving you complete piece of mind. It is a franchise requirement that all technicians employed by Mazda dealers are trained on Mazda products at our dedicated training centre. This training, combined with the necessary specialist tooling and regular products updates, ensures that your Mazda is serviced or repaired to the highest standards.

Do customers have to get their cars serviced at Mazda Dealers?

It is not obligatory for Mazda owners to have their vehicles serviced by a Mazda dealer, however it is strongly recommended as all technicians employed by Mazda dealers are trained on Mazda products at our dedicated training centre. This training, combined with the necessary special tooling and regular products updates, ensure that your Mazda is serviced or repaired to the highest standards.

I have missed one of my services. What happens now?

Missed services need to be discussed with your local Mazda dealer as this may affect your vehicle’s warranty. It is important that the servicing schedule is returned to normal as soon as possible. To find your local Mazda Dealer, click here.

What is a Digital Service Record (DSR)?

Mazda's Digital Service Record is an innovative electronic service booklet, which replaces the traditional booklet that owners get stamped following a vehicle service. Every Mazda's service history is stored digitally on a central Mazda database. After each service, you'll get an updated printout with confirmation of the service and any work that has been carried out.

Which Mazda vehicles are eligible for the Digital Service Record (DSR)?

DSR comes as standard for all vehicles registered from 1 July 2006. If your vehicle was built after 31 December 1997 and registered before 1 July 2006 you can also choose to record your vehicle’s future service history using the DSR system. Just ask your Mazda Dealer or Authorised Repairer to add your car to the system when you have your next service.

How do I get my Mazda on the Digital Service Record (DSR)?

If your vehicle was built after 31 December 1997 and registered before 1 July 2006 you can also choose to record your vehicle’s future service history using the DSR system. Just ask your Mazda Dealer or Authorised Repairer to add your car to the system when you have your next service.

What is the right type of oil for my car?

The right type of oil for your vehicle depends on the model and age of your Mazda. Please consult your owner’s handbook or local Mazda dealer or Authorised Repairer for specific information. To find your local Mazda Dealer, click here. 

Can a Mazda Dealer check and top-up my oil for me?

Your local Mazda dealer or Authorised Repairer will be happy to assist with checking and topping up oil. To find your local Mazda Dealer, click here.

When should the cam belt be renewed?

This will depend on the model and age of your Mazda. Please consult your owner’s handbook, Mazda dealer or Authorised Repairer for specific information. To find your local Mazda Dealer, click here.

How often do I need my air-conditioning serviced?

The frequency of your Mazda's air-conditioning service will depend on the model and age of your Mazda. Please consult your owner’s handbook or local Mazda dealer for specific information. To find your local Mazda Dealer, click here.

Does Mazda operate a battery disposal scheme?

Your local Mazda Dealer will dispose of your old battery free of charge when you buy and have your new battery fitted by your local Mazda dealer. To find your local Mazda Dealer, click here.

I have changed to a personalised number plate. How do I register this with Mazda?

To ensure we have the correct information for your vehicle, please ensure you contact us in writing if you choose to have a personalised number plate, including a copy of your vehicle registration certificate. It is important to keep Mazda informed of any changes in your details as we may need to contact you in the future with service reminders or safety recall information. Contact Mazda using the details provided on our Contact Us page.

Something has failed on my Mazda. Is it covered under warranty?

This will depend on the cause of the failure. Your Mazda dealer or Authorised Repairer will be able to advise you further, which will involve the inspection of your vehicle. To find your local Mazda Dealer, click here. 

Is the warranty transferable between owners?

The standard Mazda warranty applies to the vehicle and is therefore transferable between owners. When transferring owners it is essential to complete the ‘Change of Ownership’ card located in your Warranty Information & Digital Service Record (DSR) booklet to ensure Mazda have the correct details on file for your Mazda vehicle.

I have just purchased an imported Mazda. How do I register the vehicle in the UK for warranty purposes?

If you have purchased the vehicle from another EU country then the warranty is valid in the UK. If the vehicle originated from outside the EU there would be no warranty cover whilst the vehicle is in the UK.

What is a safety recall?

If a vehicle manufacturer detects a concern on a vehicle that may cause a safety related issue they may undertake a vehicle safety recall whereby they try to locate every affected vehicle in order to have faults rectified, at no cost to the owners, at franchised garages. Additionally, from time to time Mazda identify areas where the ownership experience can be improved and may carry out small modifications to improve reliability or function.

How will I know if my vehicle is affected by a recall?

If you purchased your Mazda from a Mazda dealer your details will have been passed to Mazda Motors [NSC] who will then write to you to advise that your vehicle is affected by a safety recall. If you did not purchase your Mazda from a Mazda dealer then you will need to advise [NSC] that you are the new owner of the vehicle, by submitting the details on the ‘Change of Ownership’ card located in your Warranty Information & Digital Service Record booklet or advising your local Mazda dealer. If you are unsure if your vehicle is affected by a safety recall then your local Mazda dealer will be able to check this for you. To find your local Mazda Dealer, click here.

Will I be charged for any recall work carried out on my vehicle?

No, all recall work will be carried out at no cost.

I want to register my car permanently over seas and have been asked to supply a certificate of conformity, how do I get one?

Please call our Customer Service centre who can arrange this for you: 08457 48 48 48.

What roadside assistance do I have when travelling abroad in Europe?

All new vehicles come with comprehensive Mazda European Assistance cover, which covers new vehicle for 3 years, regardless of vehicle mileage. We want you to feel safe and secure in the knowledge that should you become stranded help is at hand. If you've broken down, got a puncture or even lost you keys or run out of fuel whilst travelling abroad in Europe, Mazda's European Assistance can help. Contact us by telephone on +44 161 210 2103.

I am travelling abroad with my vehicle, what do I need?

Every country within Europe has different driving rules, laws and regulations. For the latest information please contact a well known Motoring Organisation before you travel. Many items required for driving abroad including Bulb Kits, Warning Triangles and First Aid Kits can be purchased from your local Mazda dealer or Authorised Repairer. To find your local Mazda Dealer, click here.

I am travelling abroad with my vehicle, how can I change the beam of my lights?

As this will vary depending on vehicle model, please contact your local Mazda Dealer for further information. To find your local Mazda Dealer, click here.

Is my Mazda’s Digital Service Record (DSR) available to Mazda Dealers outside of the UK?

No matter where you are in Europe, every Mazda dealer will have access to your vehicle‘s service history, ensuring your Mazda is looked after accordingly. This helps avoid any unnecessary or repeat servicing and saves you both time and money.

Accidents and Repair

What should I do if I have a break down?

Should you ever be involved in a break down with your Mazda vehicle, please contact our Mazda Accident Aftercare programme “Call Mazda First” on 0800 015 0367 or contact your local Mazda Dealer.

My car won't start and I think my battery has gone flat. What can I do?

If your vehicle is still under warranty you will benefit from Mazda European Roadside Assistance and can make use of this service by calling 0800 051 2395. Alternatively, contact your local Mazda Dealer or Authorised Repairer who will be able to assist you. To find your local Mazda Dealer, click here.

My Mazda has been stolen. How can Mazda help?

In the event of a vehicle theft, please first contact the police, then call your insurance. Please contact your dealer if you need the detailed specifications of your vehicle, need support with the valuation of your vehicle with your insurer or would like to discuss replacement vehicle options.

Can I order parts for my car through [NSC]?

No, Mazda Genuine Parts can only be obtained from a Mazda dealer or Authorised Repairer. To find your local Mazda Dealer, click here.

How can I purchase Mazda Roadside Assistance?

To extend your Roadside Assistance please contact your local Mazda Dealer.

How do I extend my vehicles warranty and what is covered?

You are able to purchase an Extended Warranty for your vehicle towards the end of the manufacturer’s cover period. Please contact your dealer for your Mazda's Extended Warranty available options. 

Mazda Technology

What is SKYACTIV Technology?

Mazda's SKYACTIV Technology embodies a revolution that has taken cars’ performance and fun to the next level by redefining everything, from the engine and transmission to the platform. Gasoline and diesel engines that deliver a combination of outstanding fuel efficiency and sheer driving pleasure. Transmission systems that ensure perfect control of the car while contributing to better fuel efficiency. A lightweight but rigid platform that enables cars to outperform and create a sense of “Jinba Ittai”. Find full details here.

What is MZD Connect?

MZD Connect is the brand name behind Mazda's in-car infotainment system, that allows the driver, fingertip access to music, social media and text messages via a compatible mobile phone device. The MZD Connect is controlled using the large 7” colour touch-screen display and the intuitive Multimedia Commander (HMI). Find full details here.

What is i-ELOOP?

i-ELOOP is a brake energy regeneration systems that convert a vehicle's kinetic energy into electricity as the car decelerates. The electricity is then stored for later use. It can be used to power the headlights, climate control, audio system, or any other electrical equipment. This reduces the need for the engine to burn extra fuel in order to generate electricity, and thereby improves fuel economy. Watch a video about how it works here.

What is i-ACTIVSENSE?

Mazda’s i-ACTIVSENSE is a series of advanced safety technologies developed to support safer driving by helping the driver to recognise potential hazards, plus pre-crash safety features which can help to avert collisions. i-ACTIVSENSE safety features use detection devices such as milliwave radars and cameras to recognize potential hazards. Find out more here.

What is KODO Design?

KODO Soul of Motion is the design philosophy behind Mazda's vehicles. KODO Design embodies the dynamic beauty of life, the power and elegance of a wild animal in the instant when it pounces on its prey, thus creating a sense of movement, even when the car is stationary. Find out more here.

Couldn't find what you were looking for?

The MPG figures quoted are sourced from official EU-regulated test results obtained through laboratory testing. These are provided for comparability purposes only and may not reflect your actual driving results.